Refund Policy

1. The 14-Day Free Trial

Every RoofKnockers plan starts with a 14-day free trial. A valid credit card is required to begin the trial so that Stripe can automatically convert your subscription on day 14; you are not charged during the trial period itself. You may cancel at any time during the trial from the Stripe billing portal linked inside your account, and if you cancel before day 14 no charge will occur.

2. First Charge When the Trial Converts

On day 14, if you have not cancelled, Stripe will automatically charge the payment method on file at the price and billing interval you selected at checkout (Starter $297, Pro $497, or Elite $997 per month - or the corresponding annual amount at ten times the monthly rate, billed once per year).

3. Monthly Refund Window - 3 Business Days

Monthly subscription charges (the first charge after trial conversion and every renewal after that) are eligible for a full refund for three (3) business days from the charge date. Contact support@roofknockers.com within that window and we will refund the charge in full. After the three-business-day window has passed, monthly charges are non-refundable, except in the limited circumstances described in Section 5 below.

4. Annual Refund Window - 30 Days

Annual subscription charges are eligible for a full refund for thirty (30) days from the charge date. Contact support@roofknockers.com within that window and we will refund the charge in full. After the thirty-day window has passed, annual charges are non-refundable, including any unused portion of the annual term, except in the limited circumstances described in Section 5 below.

5. Limited Exceptions

We will issue a refund outside the standard windows above only in the following circumstances:

• Duplicate charges: if you were charged more than once for the same billing period due to a billing error, we will refund the duplicate charge.
• Extended outage: if the Service was unavailable for more than 72 continuous hours during your billing period due to a failure on our side (excluding scheduled maintenance and third-party outages we do not control), we will issue a prorated credit or refund on request.
• Erroneous renewal after cancellation: if you cancelled before a renewal date and were nevertheless charged for the next billing period, we will refund that charge.

6. Cancellation Ends Billing at Period End

You can cancel your subscription at any time from the Stripe billing portal linked inside your account. Cancellation stops future renewals. Your paid access continues through the end of the current billing period (monthly or annual), after which your account enters a read-only state. Cancelling mid-cycle does not automatically issue a refund - whether a refund applies depends on whether the last charge is still inside the monthly or annual refund window described in Sections 3 and 4. After cancellation, your data is retained for 90 days so you can return without losing work, after which it may be permanently deleted.

7. No Refund For

• Any charge outside the refund windows in Sections 3 and 4 (except the Section 5 exceptions).
• Forgetting to cancel before a renewal date if you are past the applicable refund window.
• Partial-period usage once a refund window has closed. Mid-cycle cancellations are not prorated after the window.
• Dissatisfaction with supplement analysis results. The analysis engine is a decision-support tool, not a guarantee of any insurance claim outcome.
• Downgrade differences. If you downgrade to a lower tier, the price difference for the current period is not refunded; the new price applies on the next renewal.
• Suspension or termination caused by your violation of our Terms of Service or Acceptable Use Policy.

8. Plan Changes and Proration

Upgrading your plan mid-cycle takes effect immediately, and Stripe applies a prorated charge for the remainder of the current billing period at the new tier. Downgrading takes effect at the start of the next billing cycle. We do not refund the price difference for the current period when you downgrade.

9. How to Request a Refund

Email support@roofknockers.com from the email address on your account and include the reason for your request and the date of the charge. We aim to respond within two business days. Approved refunds are issued to your original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

10. Contact

Questions about billing, cancellation, or refunds can be sent to support@roofknockers.com. The Service is operated by Dibb Media LLC in Texas, United States.